Reputation and Review Management with AI

Online reviews shape customer decisions before you ever say a word. Whether you’re a service provider, retailer, or local business, your reputation directly impacts revenue—and AI can help you protect and enhance it without adding more to your plate.

At Theia Media, we build AI-powered systems that request reviews, monitor feedback, respond to customers, and alert your team to risks—all automatically. No more scrambling to reply or letting negative feedback go unnoticed.

You’ll build trust with happy customers—and catch issues before they become problems.

What AI-Powered Reputation Management Looks Like

We set up intelligent systems to help you proactively manage online reviews and customer sentiment.

Our System Can:

Automatically send review requests after purchases or service delivery
Route positive reviews to platforms like Google, Yelp, or Facebook
Trigger alerts and internal workflows for negative or neutral reviews
Auto-draft professional responses based on tone and topic
Provide real-time sentiment analysis and weekly summaries
Integrate with your CRM, POS, or scheduling system

Ideal for Businesses That Rely on Word of Mouth

Whether you’re in home services, health & wellness, legal, or pet care—online reviews are one of the first places people check before reaching out. But managing that process manually is time-consuming, inconsistent, and reactive.

We flip the script by making your review process proactive, automated, and aligned with your brand voice. You’ll be able to protect your brand, showcase great experiences, and stay ahead of issues before they snowball.

Best of all, your team won’t need to remember follow-ups or craft every reply—we build a system that does the heavy lifting for you.